Chelsea's Profile

Joined April 17, 2005
Community Marketing Associate @ Rooster Teeth

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Chelsea RT Community Manager

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- JuneRWBYFAN001 asked Chelsea a question
  
  Questions
  
  hello ,my name is june am a transgender woman not on Hormone replacement yet but I will be eventually , I have a question Is LGBT accepted here on Rooster teeth and why do I get unable to load items
  
  Answered: Nov 14, 2018
  
  Hi there! I hope your transition is going well so far. Yes, Rooster Teeth is LGBT+ friendly and you are more than welcome here with us.
  
  The error that you're seeing, "unable to load items" is a glitch leftover from when we launched the new video site. It's nothing to worry about and other than being really annoying, doesn't affect how you can browse the site or the content you're seeing. :)
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- 2018 RT Community Stream for Extra Life - TUNE IN THIS WEEKEND!
  
  2 months ago
  Chelsea RT Community Manager
  News
  
  This weekend we'll be kicking off Extra Life 2018 with our 25-hour RT Community stream! It'll be running from November 3, 8:00 a.m. CDT to November 4, 8:00 a.m. CST here on Rooster Teeth, YouTube, and Twitch!
  
  Along with the stream, we will be promoting two very special items. The #ForTheKids pin is coming back as an evergreen item - we'll be able to donate to Extra Life throughout the entire year.
  
  And we're also bringing back a very special Pin Set that premiered last year. For one day only, we will be selling the 2017 Extra Life Pin set in anticipation for the new set to be released on November 10.
  
  What is the Community Stream? Every hour we will be patching in a different group from around the world in the middle of their own Extra Life stream for us to host and give them a hearty boost. Many of the below groups are local community groups that are always looking for new members like you. See below for the schedule and click a link or two if you want to join up with them. ;D
  
  ------------------- Saturday Nov 3 -------------------
  
  8:00 AM CDT   Beta Cats (Twitter Link)
  
  9:00 AM CDT Rt Vancouver (Facebook Link)
  10:00 AM CDT RT LGBT (RT Group Link)
  11:00 AM CDT RT Maine (Facebook Link)
  12:00 PM CDT   409'd (Twitch Link)
  1:00 PM CDT Team BIGBITE/RTSTL (RT Group Link)
  2:00 PM CDT RTHouston (Twitter Link)
  3:00 PM CDT RT Nebraska
  4:00 PM CDT Rooster Speak
  5:00 PM CDT g1 Gamedays (RT Group Link)
  6:00 PM CDT The Cartographers Guild (Official Website)
  7:00 PM CDT   RT Michigan (Twitter Link)
  8:00 PM CDT Rooster Buckeyes
  9:00 PM CDT Arcana Major
  10:00 PM CDT RWBY Nation (Facebook Link)
  11:00 PM CDT RT Austin (Facebook Link)
  
  ------------------- Sunday Nov 4  -------------------
  12:00 AM CDT   Team Oklahoma
  
  1:00 AM CDT RWBY Cosplayers of South East Florida
  2:00 AM CDT itinkerbell
  
  ------------------- DAYLIGHT SAVINGS TIME -------------------
  2:00 AM CST   RT Georgia (Facebook Link)
  3:00 AM CST   Bottom Shelf Nerds (Twitter Link)
  4:00 AM CST   RT Nova Scotia (Facebook Link)
  5:00 AM CST   Car Bomb Productions
  6:00 AM CST   RT Ontario (Facebook Link)
  7:00 AM CST   RT Florida (Facebook Link)
  
  Check us out and remember...
  
  It's For the Kids!! We can't wait to see you this weekend and for the EXTRAVAGANT WEEKEND on November 10 - 11 for the Official Rooster Teeth Extra Life Stream, 8:00 a.m. to 8:00 a.m. Central Time!
  
  <3
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- Help. Productivity has plummeted
  
  3 months ago
  Chelsea RT Community Manager
  News
  
  Chai fell asleep in my lap.
  
  I can barely reach my mouse or my keyboard.
  
  This is a good problem. Sorry boss.
  +24 Cool
  
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- RT Community Stream for Extra Life! Nov 3-4, Submit Now!
  
  4 months ago
  Chelsea RT Community Manager
  News
  
  Hey y'all!
  
  We’re back! For a third year in a row, Rooster Teeth will be hosting the RT Community Stream. We’re already gearing up with plans and shenanigans and ways that we can do mental (and some physical) harm to our co-workers in the name of, "For the Kids."
  
  The RT Community Stream will be happening on November 3 to November 4, 8 a.m. to 8 a.m. CST - a full 25 hours of bouncing around every hour to community groups all over the world. And yes, that's 25 hours, so 25 groups because Daylight Savings Time is happening again.
  
  We’ve done this the last two years, but some of you may be asking, WHAT IS THE EXTRA LIFE RT COMMUNITY STREAM? Let me tell you.
  
  The RT Community Stream is a 25-hour livestream where we, Rooster Teeth, will host a specific Community Group or Individual in hour long blocks. Jack, Caiti, myself and maybe some other randos will be hosting the stream at the top of every hour; covering Extra Life details, showing off the exclusive merchandise, and telling you about the new group we’re about to throw it to. The RT Community Stream is schedule on the same day as Extra Life’s massive GAME DAY. Where Extra Life unites thousands of gamers around the world to play games in support of their local Children's Miracle Network Hospital. Game Day is the day of play (the whole 25 hours of it) where gamers around the world marathon their favorite table top, PC and consoles games to raise money for sick and injured kids. It’s just like a walk-a-thon, only you’re participating alongside gamers who, just like you, are playing or streaming #forthekids!
  
  In the past we’ve been able to pull in groups located all over the US, Canada, the United Kingdom and more. There have been skits, gameplay, truly horrific stretch goals, and artistic streams - anything is game when it comes to raising money For the Kids.
  
  So, here’s the deal: we're looking for some amazing RT Community Extra Life teams that are looking to participate in our official RT Community Stream.
  
  If you're interested, please fill out the following form! Make sure to get with your fellow group members so there's no duplicates between y'all.
  
  SUPER COOL AWESOME FORM
  
  For those of you who participated last year, you'll have to fill out the form again. You have until September 28, 2018 to submit.
  
  Now here's the cool part. By joining our Rooster Teeth Super Team on Extra Life, every dollar that you, or people in your sub team donate goes towards the total that Rooster Teeth is attempting to raise. Here is our team!
  
  If you have issues with the Rooster Teeth Super Team, or you want to create a sub-team to include in the Rooster Teeth Super Team, drop the support guys at Extra Life an email at support@extra-life.org and they'll hook you up.
  
  So, to sum up Extra Life and the streams...
  
  November 3 is the 25-hour RT Community Stream
  
  November 10 is the INSANE 24-hour Rooster Teeth Extra Life Stream.
  
  If y'all have questions, drop 'em below. @jack and I will do our best to answer!
  
  <3
  
  P.S. - A lot of people were asking about tech minimums and recommendations for streaming. HERE'S THAT INFO FOR YOU.
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- RT Community Stream 2018- Tech Updates
  
  4 months ago
  Chelsea RT Community Manager
  News
  Preferred
  Encoder: Xsplit/OBS/VMix - Keyframe interval set at 2
  Resolution: 1080p 30/60 fps
  Bitrate: 5000-8000 Kbps
  Streaming Destination: Twitch / YouTube (Ads Disabled on both)
  Sponsors: No sponsors during our time frame
  Graphics/alerts: Turn off personal alerts during our time - We will have a bar at the bottom to display donations and total amount (Our graphics are still being worked out - details will come soon) We will aim to include their name and channel during their time for people to find.
  Upload Speeds: at least 10/Mbps
  Equipment: A game feed and caster's audio. Group Audio should match output of Caster's and game audio should be lower (Unless game calls for certain game cues) - Webcam is Required- Audio/Video Sync needs to be checked.
  
  Minimum
  Encoder:: OBS - Audio/Video Sync
  Resolution: 720p 30fps
  Bitrate: 2500 kbps
  Streaming Destination: Twitch/Youtube
  Sponsors: No Sponsors during our time
  Graphic/Alerts: Turn off personal alerts unless they are Extra Life related - Our graphics will still cover certain areas of the screen. If they want to keep their name graphic on stream we can make this work.
  Upload Speeds: 5Mbps
  Equipment: A game feed and caster's audio. Group Audio should match output of Caster's and game audio should be lower (Unless game calls for certain game cues) - Webcam is Required- Audio/Video Sync needs to be checked.
  +7 Cool
  
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- Heartstock asked Chelsea a question
  
  Questions
  
  I just heard about the RT Box membership and i was wondering is that still available because i do not see it as an option on my subscriptions, only first options.
  
  Answered: Aug 22, 2018
  
  Heya! So the RT Box is actually sold through the Store. You can have it in tandem with your FIRST membership. Head over to rtbox.roosterteeth.com to check it out!
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- Official Events at RTX Austin 2018!
  
  5 months ago
  Chelsea RT Community Manager
  News
  
  HOLY SMOKES! There is a lot that is going on this year at RTX Austin. Starting Thursday night and rolling all the way through Sunday we've got events, meet-ups, misers, and more surrounding that one time of year where all of us bumbling community members (read: idiots) get a chance to hang out, enjoy shared interested and fangirl a bit.
  
  If you're looking for more events to do, organized by members of our own fantastic community, head over to @kriss's journal HERE to check out what else is happening during RTX Austin!
  
  Without any more of my ramblings, here is the current schedule for RTX Austin (subject to change) -
  
  *** FIRST Night Screening: Free to all RTX badge holders. NOT open to the public.
  
  *** Let's Play Live: Tickets only available for RTX badge holders. SOLD OUT!
  
  *** Blood Fest Screening: FREE for Platinum RTX badge holders, varying price tiers for all other badges. SOLD OUT!
  
  *** Theater Mode Live: Tickets only available for RTX badge holders. SOLD OUT!
  
  *** Always Open Mixer: Tickets only available for RTX badge holders. SOLD OUT!
  
  *** Jeff Williams Concert: Tickets only available for RTX badge holders. Get them here now!
  
  *** A Kinda Funny Comedy Night: Tickets only available for RTX badge holders. SOLD OUT!
  
  *** The Rave at RTX: FREE to all RTX badge holders. NOT open to the public. RSVP your ticket now!
  
  Let us know if you have any other questions or concerns!
  
  <3
  
  Chelsea
  
  *Update at 12:52 p.m. CDT - Always Open Mixer and Blood Fest are now marked as SOLD OUT.
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- Fan Art Friday - Why Don't You Submit?!
  
  6 months ago
  Chelsea RT Community Manager
  News
  
  Hey all!
  
  Did you know that we have a Fan Art contest every week, curated by one of our community groups BIGBITE Media? It's where we choose what that week's Fan Art Friday is and promoted here on the site and on social media.
  
  Just in case you're unfamiliar with our forums here, or where to go to find this contest, we're urging as many people as possible to enter OR VOTE in this week's contest!
  
  To enter:
  1. Go check out this week's post here in the Art Forums!
  
  2. Fill out the question listed in the post and include an image of your piece of work. (Not sure how to upload an image? Ask us!)
  3. Tell your friends to come and vote for you!
  
  To vote:
  1. ANYONE CAN VOTE!
  2. Go to the thread here in the Art Forums!
  3. +1 any of the pieces you like the most. The artwork with the most positive mods will be considered for the winner.
  
  This happens every week, so if you can't participate this week, we want to see you again next week!
  
  Much love,
  Chelsea
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- MonkeyHazard asked Chelsea a question
  
  Questions
  
  Has there been any info released about the VIP party for RTX yet?
  
  Answered: Jul 16, 2018
  
  Not yet, but it will be sent out soon!
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- Nitemur asked Chelsea a question
  
  Questions
  
  When I bought my weekend pass for RTX Austin I miss spelled my email address so I can’t get my autograph code who do I need to contact to get this fixed?
  
  Answered: Jul 6, 2018
  
  You can contact Front Gate here to get all the help you need!
  
  http://support.frontgatetickets.com/?_ga=2.47181218.408495529.1530883489-642543319.1530883489
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Comments
Comments (80)
- nprocks
  
  11 months ago
  
  Hello, I am just a simple college student looking to inject a little fun into my required work. For one of my classes I have to write a paper based on "community" and I would love to be able to do it on the RT community. Although I am certain I could gather a wealth of information from past threads and journals on the site, as well as around the internet, I feel that having some sort of interview component provides an extra level of validity to any argument. Therefore, I would very much appreciate if you could find time in your schedule to work with me and answer some questions, or point me to someone who might better facilitate my research.
  
  Thanks and regards,
  
  Nick
  
  No mods
- PR0V3T3R4N
  
  1 year ago
  
  Hey Chelsea,
  
  Last Year ( beginning of September ), I sent a few staff fan-mail. I sent one to Barbara, Gavin, Burnie, Gus, Geoff, Michael, Meg and One letter to the whole company. I haven't got any confirmation that the letters arrived. My name is Thomas, I'm 13 ( at the time of writing those letters ). Do you think you could please ask some of those staff if they got my letters? The package was shipped in C/O of Gavin and was shipped at the beginning of September, but probably arrived much later as I live in Australia. Thank you so much.
  
  Kind Regards,
  
  Thomas (PR0V3T3R4N)
  
  P.S Thanks Again : )
  
  No mods
- marky10b Otaku
  
  2 years ago
  
  HI CHELSEA!
  
  Just wanted to say thanks again for hanging out with us at the Pub during London Comic Con last weekend on the Sunday. And it was awesome meeting you!
  
  Thanks for all the hard work and I hope we get to see you again soon if not next year!
  
  No mods
  
  Chelsea RT Community Manager
  
  2 years ago
  
  I'm so glad I was able to come and see so many of ya'lls awesome faces! See ya'll again next year!
  
  No mods
- TomPaley
  
  2 years ago
  
  Hey Chelsea, I'm hoping you're the right person to ask this question haha I've been a First/Sponsor for the last 3 years, and just signed up for the Double Gold scheme. Honestly, I know nothing about it aside from the one page listing all the perks against the standard First membership.
  
  Is there anywhere I can look for a better understanding of it? Because I know there's giveaway/contests, that monthly box you guys ship, but I'm not massively sure about it all.
  
  I know I probably should have checked up on all this before subscribing to it, but I just love RT haha
  
  Thanks!
  
  No mods
- nikz07 Kiwi
  
  2 years ago
  
  Does this make us friends now?
  
  No mods
  
  Chelsea RT Community Manager
  
  2 years ago
  
  Only on Thursdays and Saturdays.
  
  No mods
  
  nikz07 Kiwi
  
  2 years ago
  
  Ooooh Saturday really isn't good for me.....
  
  +1 Funny
- BricBrac Eagle Scout and Explorer
  
  3 years ago
  
  Hey Chelsea, there's two showings for Lazer Team near me in Pittsburgh on the 27th, but they're both sold out (I had to wait till pay day to go buy my ticket). Is there anyway to get another ticket or something? Just wondering if you might have any idea on what to do here.
  
  No mods
- Cinomari Keeper of N00bs
  
  3 years ago
  
  Happy birthday! Hope it's wonderful. :)
  
  No mods
- cyd0nia Cosmic Floof
  
  3 years ago
  
  Hi! Thanks for accepting my friend request 8)
  
  No mods
- SailorGirl81 Keeper Of Kittens
  
  3 years ago
  
  Congrats on the promotion!
  
  I don't know if you know about the back thread but you might want to keep an eye on it.
  
  http://roosterteeth.com/forum/lazer-team/topic/225...
  
  No mods
  
  Chelsea RT Community Manager
  
  3 years ago
  
  Thanks! I'll jump in and start working through people's needs.
  
  +1 Cool
- kriss Community Manager
  
  3 years ago
  
  Congrats! =D
  
  No mods
- AlthiosGames
  
  3 years ago
  
  Best of luck with your new job! :)
  
  No mods
- krissyface07
  
  3 years ago
  
  Hello chelsea! hope all is well. Just have a few questions. We bought lazer team premiere tickets back during the kickstarter and were wondering when we would get the tickets, and how we would get the tickets? Will we have to get tickets for the actual film festival? We have to drive over 11 hours the day before to get there and then 11 back the day after, and we are getting a little worried since its less than 2 weeks before the premiere and we don't really know anything. Please and thank you.
  
  No mods
- Desayjin RTX Guardian Emeritus
  
  3 years ago
  
  Saw you lurking in the recent RT Life. Was that your lurking debut?
  
  No mods
- Count3D Site Admin
  
  3 years ago
  
  Spreading warm fuzzies. Thank you for all your hard work on making Lazer Team backers the happiest bunch ever. All the best, Chelsea.
  
  No mods
- StryfeRyder
  
  3 years ago
  
  Hope you're having a great warm and fuzzies day! Thanks for everything you are doing for the community to support Lazer Team
  
  No mods
- Felix NXT RPRT
  
  3 years ago
  
  Incoming Warm Fuzzy
  
  Thank you for being a friend
  Traveled down the road and back again
  Your heart is true you're a pal and a confidant.
  
  And if you threw a party
  Invited everyone you ever knew
  You would see the biggest gift would be from me
  And the card attached would say thank you for being a friend!!!
  
  PS...Thank you for being such an AMAZING welcome committee for Us during The Burnie Journey, and thanks for the chats and lolz at PAX South
  
  No mods
- Desayjin RTX Guardian Emeritus
  
  3 years ago
  
  As it is technically the 14th, you can enjoy your Valentine's Warm Fuzzies now!
  
  Happy Warm and Fuzzies to our favorite RTX Store Staffer / Lazer Team Admin!
  
  Your Neighborhood RT Community Economist:
  -James
  
  No mods
- agendertex part-time ghost
  
  4 years ago
  
  Hey Chelsea!! Happy birthday :) It was fantastic talking to you at PAX Prime and I hope you're doing well!
  
  No mods
- evercaffeinatedart
  
  4 years ago
  
  Happy Birthday!!
  
  No mods
- nerdgasmz
  
  4 years ago
  
  Happy birthday! \o/
  
  No mods
- bellswithme Dragon
  
  4 years ago
  
  Happy birthday!!!!!!
  
  No mods
- patrickecho
  
  4 years ago
  
  Happy birthday, Chelsea - stay infamous!
  
  No mods
- djcrossjd
  
  4 years ago
  
  It's my birthday too!
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  That's epic.
  Happy birthday to you!
  
  No mods
- ailsarocks Community Stylist
  
  4 years ago
  
  Hiiiiiiiiii
  
  No mods
  
  ailsarocks Community Stylist
  
  4 years ago
  
  Hope you're well missus
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  HIIII
  
  No mods
- cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  How are you doing Chelsea!? I haven't talked to you in a while. How was your new year? I miss our chats before all these Lazer Team shenanigans took over your life.
  
  No mods
- Desayjin RTX Guardian Emeritus
  
  4 years ago
  
  So I got an email that my backer payment went through today. Now that I officially contributed, does that entitle me to 0.0016% of all profits from Lazer Team and its properties? I'll take my payment in American legal tender, Pogs, or Skittles. Thanks!
  
  No mods
  
  Desayjin RTX Guardian Emeritus
  
  4 years ago
  
  Maybe we'll need to have a pog tournament at RTX this year. Time to blow the dust off my slammers
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  I have an embarrassing amount of Pogs I'd gladly give away to you...
  
  No mods
- WhiskyOmega
  
  4 years ago
  
  So awesome to have you on board!
  
  No mods
- The_Hybrid
  
  4 years ago
  
  Hey Chelsea it's Dan from MCM (RvBUK) just wanted to say thanks again for coming out Saturday I had a lot of fun and hope you did too. It was a delight meeting you, see you again in August probably
  
  No mods
- About63Pandas
  
  4 years ago
  
  Hi Chelsea, just wanted to say a quick thank you for coming to the UK for MCM and hope you have a safe trip back :)
  
  No mods
- afa1234
  
  4 years ago
  
  hey chelsea! I'm one of the 535 and i was wondering if while I'm down there for filming if there was anything i could help with or any other parts i could be in, since if i go down there ill probably stay a week or so. And my girlfriend is coming with me so if i could help out that would be pretty cool.
  thanks!
  -max
  
  Post edited 10/14/14 6:16PM
  
  No mods
- MarksNutt
  
  4 years ago
  
  I saw you on the Smite video. Lookin' good
  
  No mods
- Hamez1 Northern Bastard
  
  4 years ago
  
  Hi Chelsea, I was just wondering will the first set of the RT themed loot crates be shipped this month or will they be shipped in October with the second batch?
  
  No mods
- xjpalma
  
  4 years ago
  
  OH hey it's the girl from the RTX store that said all those inappropriate things...well one of them at least. I was a store guardian if you don't remember me, I hope you're having a wonderful day.
  
  No mods
- krissyface07
  
  4 years ago
  
  Hello chelsea, I was wondering if it was possible to transfer the one shot perk over to someone else?
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  Hi! Yes, it is definitely possible to transfer the perk. Email me at backers@lazerteamthemovie.com if you haven't already and we can start with that. :)
  
  No mods
- Tommex
  
  4 years ago
  
  A person was kind enough to give me their sponsor backer perk. Do you email me about the sponsorship? Do you have a date set to roll out sponsorships?
  
  Thanks :D
  
  Tommy
  
  No mods
  
  Tommex
  
  4 years ago
  
  :D Thanks
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  Sponsorships will start rolling out soon. Very soon...
  
  I won't be emailing you directly, but you will receive an email from Rooster Teeth with instructions on what to do next.
  
  No mods
- MarksNutt
  
  4 years ago
  
  They mentioned you on the RT podcast 286. Around a little after a hour into it. They said how awesome you are.
  
  No mods
- ChaosKrys RT Store Team Lead
  
  4 years ago
  
  How'd that bucket of ice water feel?
  
  No mods
  
  ChaosKrys RT Store Team Lead
  
  4 years ago
  
  Yes....
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  That was a slow, brutal and cold way to do it.
  
  No mods
  
  ChaosKrys RT Store Team Lead
  
  4 years ago
  
  Oh yeah?
  youtu.be/TlEptvAsJjU
  
  No mods
  
  Chelsea RT Community Manager
  
  4 years ago
  
  Refreshingly awful.
  
  No mods
- cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  Look at what I found on Urban Dictionary lmao.
  
  Chelsea
  the most AMAZING people you will ever find are Chelseas.
  chicken flavored&lemon scented. DELICIOUSLY good looking.
  girl: Damn, i wish i was a Chelsea.
  boy: *looks her up&down* yeah, me too.
  
  No mods
- jrbird92
  
  4 years ago
  
  Thank you for the Infamous 535 email! I hope I get to come back to Austin and meet you! Congrats on your job, and keep up the good work! :D
  
  No mods
- RyanChase
  
  4 years ago
  
  I wouldnâ€™t really use the word "stalk", but thereâ€™s no word for "Following you in plain sight until we know everything about you.", so we just say stalk.
  
  On a serious note. Congrats getting to work at Rooster Teeth. Almost everyone on this cite is jealous of you. I know I am. Keep up the great work. I am excited to see what you bring to the company.
  
  Also, Hi. Well my work here is done. Thank you for being you. Have a great day.
  
  No mods
- RKWT13
  
  4 years ago
  
  Hi Chelsea. Congrats on your job!
  
  No mods
- Devin970
  
  4 years ago
  
  Congrats on the new job at RT!
  
  No mods
- cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  You finally got your CAST & CREW tag!
  
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- cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  How are you doing Chelsea
  
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  cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  I just read your new journal. I can only imagine all the emails you're about to start receiving. Mine included!
  
  I'm fine by the way. Not so great but fine nonetheless. When I start working for a company as great as Rooster Teeth then I'll be great! haha
  
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  Chelsea RT Community Manager
  
  4 years ago
  
  I think I'm going crazy. I'm dreaming about answering emails to backers.
  But other than the Google-fringed dreams, I'm great! :D How are you?
  
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- AgentSarge Friendly Local Ghoul
  
  4 years ago
  
  Congratulations on making it into the inner circle!!
  
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  Chelsea RT Community Manager
  
  4 years ago
  
  Thanks buddy! I feel right at home :3
  
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- AveNGed92x
  
  4 years ago
  
  Congrats on the job!
  
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- kylebrodeur
  
  4 years ago
  
  Congratulations on the job at RT!
  
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- cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  And so ends the week when I had Cheezits all to myself
  
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- Kiwi OCC Time Lord
  
  4 years ago
  
  Congrats on the position at Rooster Teeth! I know you're new position will be difficult, but you will rock it!
  
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  Chelsea RT Community Manager
  
  4 years ago
  
  Aww thank you! I'll do my best!
  
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- cdlr4v1 Lost in the Wasteland
  
  4 years ago
  
  Cheezits no more
  
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  Chelsea RT Community Manager
  
  4 years ago
  
  Nope :( Had to become a real person!!
  
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Questions
Questions answered by Chelsea
hello ,my name is june am a transgender woman not on Hormone replacement yet but I will be eventually , I have a question Is LGBT accepted here on Rooster teeth and why do I get unable to load items

| Asked by: JuneRWBYFAN001 2 months ago

Hi there! I hope your transition is going well so far. Yes, Rooster Teeth is LGBT+ friendly and you are more than welcome here with us.

The error that you're seeing, "unable to load items" is a glitch leftover from when we launched the new video site. It's nothing to worry about and other than being really annoying, doesn't affect how you can browse the site or the content you're seeing. :)
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I just heard about the RT Box membership and i was wondering is that still available because i do not see it as an option on my subscriptions, only first options.

| Asked by: Heartstock 4 months ago

Heya! So the RT Box is actually sold through the Store. You can have it in tandem with your FIRST membership. Head over to rtbox.roosterteeth.com to check it out!
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Has there been any info released about the VIP party for RTX yet?

| Asked by: MonkeyHazard 6 months ago

Not yet, but it will be sent out soon!
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When I bought my weekend pass for RTX Austin I miss spelled my email address so I can’t get my autograph code who do I need to contact to get this fixed?

| Asked by: Nitemur 6 months ago

You can contact Front Gate here to get all the help you need!

http://support.frontgatetickets.com/?_ga=2.47181218.408495529.1530883489-642543319.1530883489
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Are the official groups still active at all? I would really like a way to just meet people who are obsessed with shows like Always Open and to be able to talk to them as well as get updates and info

| Asked by: CraigRobinson 7 months ago

Hey! Unfortunately most of the official groups that we have here on the site are pretty inactive, but in the coming months on the new community site we'll be launching we definitely will have much bigger plans for official groups for shows. So stay tuned!
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Who would I go to to ask questions about rwby

| Asked by: mikestampy123 7 months ago

Depends. What kind of questions about RWBY do you have?
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I have bought 2 tickets for my friends for RTX London 2018 (plus my own), when I collect these does it matter who's name is on the ticket or can I pick it up in thier place since I ordered it?

| Asked by: RoosterGamer1 8 months ago

The person who's name is on the tickets is the one who has to pick up the tickets.
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I recently moved house but previously purchased an RTBox subscription - is there a way for me to change the address for it?

| Asked by: Kiill6 8 months ago

There is! Shoot an email to RTStoreCare@roosterteeth.com with your order number and new address. It may take a bit to process, but we can definitely accommodate.
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What do we do if our double gold code isn't working in the store, if it is still DOUBLEGOLD10?

| Asked by: wardaddy1 8 months ago

Hey! So Double Gold is no more and that means that DOUBLEGOLD10 no longer works. If you are an active RT Box member, the code is now RTBOX10
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I payed for an order through Amazon Pay and have no clue if the Transaction went through. I also don’t have an Order Number and the Email order status won’t work ether so what do I do

| Asked by: MonoWeiss 8 months ago

Have you sent an email to rtstorecare@roosterteeth.com ? Send us your full name on your order and your email address that you used to place the order and we'll see if we can track it down for you.
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Hey Chelsea, I got an email in your name under chelsea.atkinson@roosterteeth.com asking for old account info and wanted to make sure it was actually you.

| Asked by: KHPlayerZ13 9 months ago

That's me! :)
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Hi Chelsea, I have a grandfathered first plan, the payment came out of paypal today, and I am unable to watch First content. The site says I'm a regular site member, not First.

| Asked by: Captain_d00m 9 months ago

PayPal should have sent you a receipt for your payment. You're welcome to forward it to me at Chelsea@roosterteeth.com and I'll be able to apply it to your account once it's been confirmed.
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Hi, im having the same multipass error as described in other posts. I have set the store to US/INT to match but still comes up with the multipass error, and I've cleared my browser cache.

| Asked by: garra069 10 months ago

It's been fixed for you!
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hi I haven't received a first member code for RTX tickets. I've checked all folders of my email. my user name is celieus. I renewed my first membership before the deadline.

| Asked by: celieus 10 months ago

Go ahead and DM me your email address and I'll look into it.
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I've been a FIRST member since May of last year. I have not received my early access code on either of the dates that I was told FIRST members would get their codes. And yes, I've checked my spam

| Asked by: TheMysteriousM 10 months ago

Go ahead and DM me your email address and I'll look into it.
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Hi Chelsea, I still haven’t received my RTX code for my tickets. I already redid my double gold membership! Can you help me, please?

| Asked by: boricua_88 10 months ago

Go ahead and DM me your email address and I'll look into it.
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Hi, Chelsea! I'm trying to use the DG discount code in the store but it's not working. Every time I try to login to authorize the discount, I get "422 - Invalid Multipass request."

| Asked by: AreThereAnyHoles 11 months ago

You're fixed now!
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Hi Chelsea, I was a DG member but apparently my subscription ran out and I was not notified. I am interested in rejoining even though I know that it’s all about to change.

| Asked by: Dark_Joekerr 11 months ago

Sweet! If you need help re-signing up, let me know (DM me here)! Otherwise you should be able to go to roosterteeth.com/first and just re-up for Double Gold
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So there is a monthly Q & A for double hold, but I don't know where. Can you help?

| Asked by: MandeelovesCHURCH 11 months ago

We actually discontinued the Monthly Q&A due to lack of interest. :(
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Hi! I submitted a Customer Care request about a week and a half ago. I was wondering if there was an approximation on how long it will take for someone to get back to me, as i have to leave TX soon.

| Asked by: LiliNR 1 year ago

Hiya! If you sent in an email to RTStoreCare@roosterteeth.com your ticket should have already been answered. If you could send me your ticket number or email address that you used to contact them, I'll jump in and double check that it's being handled as soon as possible!
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Is there somewhere to report that you did not receive a card in the Community Card Exchange?

| Asked by: stxrlesseyes 1 year ago

Shoot us an email at community@roosterteeth.com and we'll look into it!
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Hi! i'm trying to check out from the RT store using the US store, i'm a first member but my code FIRST5 is not working. it just says that the code is invalid. Can you help?

| Asked by: blackrose2255 1 year ago

Heya! Make sure that you're logged into your account and that the store you're shopping in matches the region you live in.

So, if you go to My Settings, "Profile Details" and scroll all the way down to where it says Store Region...

If you are shopping in the US Store, make sure your Store Region is set to : U.S. / International Store

If you are shopping in the UK Store, make sure your Store Region is set to : United Kingdom Store

If you are shopping in the AUS Store, make sure your Store Region is set to: Australia / New Zealand Store

Once those two things are matched up (Store + Store Region) you'll be able to use your discount code no worries.
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Do you know what's happening with the Double Gold Q&A page? I tried to watch last Friday and it wasn't working, and it's still sending me to the error page when I check to see if there are updates.

| Asked by: Votrobeck 1 year ago

Hmm... Let me look into this and see if something got a little janky on the back end. Thanks for letting me know about it!
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I'm having problems trying to use my First code for the store. Any way to help?

| Asked by: littlerooster24 1 year ago
So, if you go to My Settings, "Profile Details" and scroll all the way down to where it says Store Region...
- If you are shopping in the US Store, make sure your Store Region is set to : U.S. / International Store
- If you are shopping in the UK Store, make sure your Store Region is set to : United Kingdom Store
- If you are shopping in the AUS Store, make sure your Store Region is set to: Australia / New Zealand Store
Once those two things are matched up (Store + Store Region) you'll be able to use your discount code no worries.
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Hello I was looking at my information for my RT box and I shows my June order is still processing I was wondering is there anyway to track my shipment?

| Asked by: calebwiseman 1 year ago

Heya! Looks like your box was shipped out on the 7th with an expected delivery of the 13th. Let me know if you have any other questions!
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Hi, I understand that being in Australia shipping takes a while, I have been tracking my May RT Box and it hasn't updated on the DHL tracking page since June 2nd.

| Asked by: CoweringGiant 1 year ago

HMM. Even Australian ship times aren't that hefty unless something wonky happened with the border customs. Try emailing FIRSTsupport@roosterteeth.com so they can take a deeper gander into it. :)
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Hi my name is Justin I'm 15 and I wanted to send a letter. I just need to know yalls address so I can send it. Please let me know ☺

| Asked by: DippyFresh01 1 year ago

That's awesome! We love getting letters. <3

When sending to anyone here at RT, please address it like the example below:

Rooster Teeth

ATTN: [insert the name of who you're sending this to]

1901 E 51st Street

Austin, TX 78723
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Sooo, i received a duplicate of the collectible card in my june box, I'm sure someone is missing an opportunity to complete the set. is there anything i can do to help? Thanks Mark

| Asked by: magictrali 1 year ago

You received a duplicate? As in, the card you got in your June box was the same as another month?
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How you been?

| Asked by: Izayer 1 year ago

Oh you know, making spreadsheets, drinking coffee, ~~locking new marketing interns in a closet~~, trying to decide just how "GREEN" I should paint my bedroom before it looks like a teletubby threw up in there... The usual. How you doin'?
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I had a question I was looking at my RT box shipping order, and it still says it's processing is this normal even though it's been about 4 weeks?

| Asked by: calebwiseman 1 year ago

It is normal. We're still working out the kinks to have that update once the boxes actually ship. Your May box has NOT shipped yet though, so ideally, once it does ship, that order will update with the tracking number (if available for you).
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Hi! I saw that you posted on the Live stream yesterday for Gus and Matt and was wondering if there was anyway to watch it again. My Wi-Fi connection was out for half of it so I missed a lot of it.

| Asked by: autumn-marie 1 year ago

Hi! If you go to the DG Group, and click on "Chat" the April's Q&A is now looping there, so you can watch it whenever you want! :) This was just set up today, so let me know if you have any problems!
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My rt app is all out of sorts! It says I need a first membership and that I need to sign in, and I repeatedly keep signing in but says I don't have a membership! What do I do?

| Asked by: ElyseIsAMupper 1 year ago

Oh no! What app are you using? iOS, Android, Xbox or going through the VRV app on the PS4/other platform?
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Chelsea, is the Double gold Q&A still a thing or is it something like a code sent in the RT box to insure it's just Double Gold membe? I've been trying to find out what time of the month it would be.

| Asked by: Feather-Brush 1 year ago

Yup! It's still a thing. This month it'll be in the last week of March. We'll be sending an email about it shortly as we nail down the deets. :D
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Chelsea I have some fan mail I would like to send to the Rooster Teeth HQ. Does Rooster Teeth have a P.O. box or something like that where I could send fan mail?

| Asked by: odieblock 1 year ago

When you're sending us stuff (awww yiss), use this address:

Rooster Teeth

ATTN: [name of person or group]

1901 E 51st Street

Austin, TX 78723
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So I became a double gold member earlier this month and it has been saying that my rt box has been processing for quite a while now. I'm just curious if it has shipped and its just not showing up.

| Asked by: jtdoyleiii 2 years ago

Your box was shipped out on December 30!
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Hi Chelsea. My girlfriend purchased me a double gold membership for 6 months in December. Good for a month but I'm back to a 1 star First Member. No help from support email. Help?

| Asked by: Pyro100 2 years ago

Oh no! I'm going to look into your account and then DM you because I imagine there might be some in-depth explaining to occur. :O
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Does this count as a question?

| Asked by: TheBirdClaw 2 years ago

Does this count as an answer?
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G-Day Chelsea, Just wanted to ask are the monthly Q&As a thing for double gold members? Have been a Double Gold Member since July and have never seen one. Cheers

| Asked by: mckatk813 2 years ago

They are for Double Gold Members! We have been communicating them to the DG Members via email announcing the Q&As, but we're also moving forward to post about them in the Double Gold Group (which you should totally join).

Archiving the old Q&As is coming along and will be available soon.
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I was wondering what are the chances that people who ordered a ticket for all three RWBY TUGG screening be given a special challenge coin like what MDB and Lazer Team have done?

| Asked by: wardragon 2 years ago

We would have loved to have done something like that (really, it was definitely in my thoughts) but unfortunately there wasn't a way to track if someone attended all three! :(
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I was wondering how long it takes for my RT Box to be shipped to me it showed up on my Current Shipments on the 18th. I was wondering how long it takes to get to me I live in Florida

| Asked by: ben2895 2 years ago

Hey Ben - It looks like your October box was delivered on October 29. If you have more questions, DM me.
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I'm sorry if this has been asked a million times before, but I want to make sure I have the right address! Where can I send gifts for Rooster Teeth cast & crew? Thank you!

| Asked by: elkinen 2 years ago

For RT cast and crew in Austin... Use this format!

Rooster Teeth

ATTN: [name of group or individual]

1901 E 51st Street

Austin, TX 78723
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I was wondering why it doesn't show my RT box for October I thought it ships out the 15th of every month I got double gold on the 25th September.

| Asked by: ben2895 2 years ago

We begin shipping out on the 15th and we'll be in the process for a few days.
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Hi, I was wondering about my RT Box(for September, Its my first one) and It said it was processing so I checked the order on the customer service page and it said it was cancelled. What do I do?

| Asked by: RichardVu 2 years ago

You'll see the processing portion on your membership details go away in a bit (there was a glitch in the system) and your new order will begin processing to ship out on Monday. Sorry for the issue! It shouldn't happen again next month.
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I was supposed to be getting an MDB T-shirt in the mail for the international backers import fees thing. I double checked again and I for sure filled in the form but it's been months & no shirt. thx!

| Asked by: Shimurs 2 years ago

We kept the survey open for longer than anticipated to let as many people who were affected fill out the survey for their promotional item. We have now closed the survey and will begin processing the orders. Production and shipment will take a few weeks but we will send out a reminder email when we are close to shipping.
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Hi I was just wondering how the FIRST membership discount worked. Is there a code I have to enter in while making my order, or does it just automatically give me the discount when I place my order?

| Asked by: duckflank 2 years ago

If it doesn't give you the reminder (usually at the payment screen), the code for FIRST members is FIRST5. All in caps. :)
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hi i live in the UK and my RT box status says processing, how long will it take for it to change to shipped?

| Asked by: kev2291 2 years ago

Hi! Your order has been released to the warehouse for shipping today. It'll be out to you soon!
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Hi, pretty much everyone else from the uk who backed MDB has received an email about a free t shirt because of the customs issue. I haven’t received anything (checked my junk) what do i do?

| Asked by: ASHTIMELOW 2 years ago

Did you email us at MDBgame@roosterteeth.com ? I can look into the whereabouts of your email and retrieve the link for you! (If you did already, don't worry - I'm working my way through and will respond soon!)
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Hey! Is there a rough shipping date for double gold boxes? Just wondering when we can expect these each month. :)

| Asked by: mrjimtag 2 years ago

Hey-o! Double Gold Subscription boxes will be shipped out on the 15th of every month. So, your August box will leave the warehouse on the 15th and be on it's way to you then!
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I recently upgraded to Double Gold, but panicked when I saw that it took the full 6-month amount out, so I accidentally dropped it down to the standard. Now I can't return to the Double Gold. Help?

| Asked by: sephonenorth 2 years ago

Hey there! Were you charged twice? I do see that you're still a DG member, but currently on the 1-mo plan. I can't see the payment details from my side, but if your email FIRSTsupport@roosterteeth.com our CS team over there can dive into your payment details and see what happened if you're experiencing double charges. <3
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UK Customs charge? :s

| Asked by: PulsingPenguin 2 years ago

We'll be sending out an email today with more information about the UK Customs Charges and how to proceed. Thank you!
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Chelsea's Videos